Last updated: September 6, 2026
These Terms and Conditions ("Terms") govern use of OrbitWorks ("OrbitWorks," "we," "us," or "our"), a workforce time-tracking platform, by businesses ("Customer," "you") and their authorized users, including administrators, supervisors, and workers ("Employees"). By creating an account or using the Service, you agree to these Terms.
If you create an account on behalf of a company or other organization, you represent and warrant that you have authority to bind that organization to these Terms. In that case, "Customer" refers to that organization.
OrbitWorks provides web and mobile tools for workforce scheduling, time tracking, job-site management, reporting, timesheet review, and optional face-verification clock-in.
Customer is solely responsible for how it configures and uses the Service, including pay rates, schedules, overtime settings, break settings, job-site assignments, alerts, and other workforce rules.
OrbitWorks does not provide legal, tax, payroll, accounting, or human resources advice. Time, overtime, pay, and other calculations generated by the Service are provided for Customer's review and do not replace Customer's payroll, wage-and-hour, tax, or recordkeeping obligations.
Customer may upload or enter Employee information, including names, job titles, phone numbers, dates of birth, hourly rates, assigned job sites, profile photos, and other workforce-related records.
This information may be stored within OrbitWorks' cloud infrastructure for the purpose of providing the Service.
Customer is responsible for ensuring that it has the legal authority, permissions, notices, and consents required to provide Employee information to OrbitWorks.
Employee information may remain stored until Customer deletes the applicable Employee record or information, or until the Customer account is terminated and the applicable retention period described in our Privacy Policy has expired.
If Customer enables face-verification features, facial images may be processed through a third-party facial recognition service, currently Amazon Web Services Rekognition.
During enrollment, a facial image may be analyzed and a facial representation may be stored within a recognition collection associated with Customer's account. That representation may be referenced by an identifier such as a FaceId.
During clock-in, clock-out, or another verification event, a newly captured facial image may be compared against the enrolled facial representation to determine whether a match is detected.
Additional information about biometric collection, use, retention, and deletion is described in our Biometric Data Policy, which is incorporated into these Terms.
Customer is responsible for providing all notices and obtaining all consents required of Customer under applicable law before enrolling an Employee in face verification.
OrbitWorks will process biometric information in accordance with the Biometric Data Policy, these Terms, and applicable law.
Face-verification technology is probabilistic and may produce inaccurate matches, failed matches, or other errors.
Customer should maintain a reasonable manual review or override process for disputed or unsuccessful verifications and should not rely solely on an automated face-verification result to make an adverse employment decision.
If Customer enables location-based features, OrbitWorks may process device location information, job-site location information, geofence results, or related information in connection with clock events and workforce management.
Customer is responsible for providing any notices and obtaining any permissions or consents required by applicable law before using location-based tracking or verification features.
Our collection, use, retention, disclosure, and deletion of personal information is described in our Privacy Policy.
Where Customer provides information relating to Employees or other individuals, Customer represents that it has the authority and lawful basis necessary to provide that information to OrbitWorks.
Customer retains ownership of data, records, photos, documents, clock events, employee information, and other content submitted to the Service by Customer or its authorized users ("Customer Data").
Customer grants OrbitWorks a limited right to host, process, transmit, store, and use Customer Data only as reasonably necessary to provide, maintain, secure, support, and improve the Service and as otherwise described in the Privacy Policy.
OrbitWorks and its licensors retain all rights, title, and interest in and to the Service, including its software, applications, interfaces, designs, branding, trademarks, documentation, technology, and related intellectual property. Except for the limited right to use the Service under these Terms, no ownership rights in OrbitWorks technology are transferred to Customer.
Subscription fees are processed through our payment processor, currently Stripe. OrbitWorks does not receive or store full payment card details.
Subscriptions automatically renew until canceled.
Customer may cancel a subscription through the Service's billing settings. Unless otherwise stated, cancellation takes effect at the end of the current billing period, and Customer may continue using paid features until the end of that period.
Upgrades and downgrades may result in prorated charges, credits, or other adjustments as displayed at the time of the change.
If payment fails or remains unpaid, OrbitWorks may restrict or suspend access to paid features until payment is successfully completed.
Fees are non-refundable except where required by law or where OrbitWorks expressly states otherwise at the time of purchase.
Customer is responsible for:
Customer may not, and may not permit any other person to:
OrbitWorks records clock events and may calculate hours, overtime, breaks, and estimated pay based on information and settings configured by Customer.
Customer remains solely responsible for reviewing and approving time records before using or exporting them for payroll or employment purposes.
Where the Service provides a timesheet approval process, approval indicates that Customer has reviewed the applicable record.
OrbitWorks does not independently verify whether recorded hours, breaks, overtime, wages, deductions, payroll calculations, or employment practices comply with applicable law.
Customer is responsible for maintaining any employment or payroll records required by applicable law and should not rely solely on OrbitWorks' retention periods to satisfy its legal recordkeeping obligations.
OrbitWorks may temporarily suspend or restrict access to some or all of the Service where reasonably necessary because of:
Where reasonably possible, OrbitWorks will attempt to provide notice before suspension.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE."
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ORBITWORKS DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, OR RELIABILITY.
ORBITWORKS DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM DATA LOSS.
FACE-VERIFICATION RESULTS, LOCATION RESULTS, AUTOMATED ALERTS, TIME CALCULATIONS, PAY CALCULATIONS, AND REPORTS MAY CONTAIN ERRORS AND SHOULD BE REVIEWED BY CUSTOMER.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ORBITWORKS AND ITS OFFICERS, EMPLOYEES, CONTRACTORS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, WAGES, BUSINESS OPPORTUNITIES, OR GOODWILL ARISING FROM OR RELATING TO THE SERVICE OR THESE TERMS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ORBITWORKS' TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE FEES PAID BY CUSTOMER TO ORBITWORKS DURING THE THREE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT LEGALLY BE EXCLUDED OR LIMITED.
Customer agrees to defend, indemnify, and hold harmless OrbitWorks and its officers, employees, contractors, and suppliers from claims, liabilities, damages, judgments, costs, and reasonable attorneys' fees arising from or relating to:
The Service relies on third-party technology and infrastructure providers, which may include Google Firebase, Google Cloud, Stripe, and Amazon Web Services.
These providers may process information as necessary to provide their services to OrbitWorks.
OrbitWorks does not control third-party services and, to the extent permitted by law, is not responsible for interruptions or failures caused solely by third-party providers or circumstances outside OrbitWorks' reasonable control. OrbitWorks may replace or change third-party providers as the Service develops.
Neither party will be liable for delay or failure to perform resulting from circumstances outside its reasonable control, including natural disasters, severe weather, acts of government, labor disruptions, telecommunications failures, internet failures, cyberattacks, power failures, or outages of cloud infrastructure or other third-party providers.
Customer may terminate its account or subscription using the available account or billing settings or by contacting OrbitWorks.
OrbitWorks may terminate an account for material violation of these Terms, unlawful use, prolonged nonpayment, security concerns, or where required by law.
Following termination, Customer Data will be retained or deleted according to the retention periods described in the Privacy Policy and Biometric Data Policy.
Customer should export any information it wishes to retain before applicable deletion periods expire.
OrbitWorks may update these Terms from time to time.
If we make material changes, we may provide notice through the Service, by email, or through another reasonable method.
The updated Terms will display a revised "Last updated" date.
Continued use of the Service after updated Terms take effect constitutes acceptance of the revised Terms, except where applicable law requires additional consent.
These Terms are governed by the laws of the State of Louisiana, without regard to conflict-of-law principles, except where applicable mandatory law requires otherwise.
Questions about these Terms may be submitted using the contact information provided on the OrbitWorks website.